Terms & Conditions and Privacy Policy

Terms & Conditions Watercolor Paintboxes Prototipes

 

Additional Options

We accept the follwing cards:

V.A.T

All prices listed on this site include V.A.T. and are shown in U.S.A Dollars . The current rate of V.A.T. is 20%.
For orders being sent outside , we will deduct the VAT from the order manually.

CARRIAGE COSTS
Shipping costs depends on the place to be sent and you will be notified by email the exact cost of shipping and can be paid in two ways

1 – by sending the value of the costs or
2-off the cost of delivery in the place to be claimed
you will be notified of the company that transported the product and the average time and date to be RECEIVED
3-if the product has special requirements is sent in a month

.

Please note: A separate contract is being entered  for express shipping when it is being requested.  Per the distance-selling act, you do have the right to cancel within 7 days, but not once the express service has started.  In plain English, the cost of express postage would not be refunded if the product was returned, unless the goods delivered were faulty. It is possible to cancel the express shipping as long as the order has not been shipped.

SPECIFICATIONS
If you buy the goods which have an unsuitable specification which was not apparent from our website, we will accept the return of the goods in good condition and original undamaged packaging and offer an option of a refund or exchange. The goods can be returned to us within 10 days from receipt at your expense. Please mail us  at “watercolorpaintboxesprototipes@hotmail.es”first before returning the goods to let us know what the problem the product is.

PRIVACY
All information taken by Watercolor Paintboxes Prototipes & Mercadeo Globalizado Art Supplies is strictly confidential and will not be shared with any third party. We will only use any information collected about you in accordance with the Data Protection Act 1998. Information collected about you includes, name, address, phone number, email address and credit card details. We will retain all information about you on a database. The information collected will be used to process your order accurately and may be used to inform you of any offers or news from Watercolor Paintboxes Prototipes & Mercadeo Globalizado Art Supplies. It will not be used to inform you of any offers from any third parties. If you do not wish to hear from Watercolor Paintboxes Prototipes & Mercadeo Globalizado Art Supplies, you will be given the option to unsubscribe from this. You can update any information we hold on you at anytime by contacting us with any amendments.

CREDIT CARD SECURITY
Transactions are encrypted using powerful 256-bit encryption technology when using our shopping site. All credit card details are also stored in an encrypted form.

GUARANTEE
It is our policy to guarantee all products sold by us are delivered in good condition and within the manufacturers quality tolerances. If the goods arrive damaged, incorrect or faulty, please notify us within 7 days of receipt.

We offer a “no quibble” 12 month guarantee against defects in materials and workmanship.

RETURNING GOODS

If the goods arrive damaged, incorrect or faulty, please notify us within 7 days of receipt. We will organise replacement or refund including cost of delivery.

If you receive an order and decide not to keep it, please notify us within 7 days of receipt of goods and return goods in their original condition within 14 days for a full refund.

Before returning any goods, please mail us at “watercolorpaintboxesprototipes@hotmail.es”  to explain the reason for return. We will give you an authorisation number which must be marked on the outside of the package. Please do not return any goods without the authorisation number.
We will also suggest the best way to return any goods.

If goods are faulty or have been sent in error the cost of returning the item will be refunded. If an item is returned for any other reason, the cost of returning the item is the customer’s responsibility.

Please note: A separate contract is being entered  into for express shipping when it is being requested.  Per the distance-selling regulations, you do have the right to cancel within 7 days, but not once the express service has started.  In plain English, the cost of express shipping would not be refunded if the product was returned, unless the goods delivered were faulty. 

SAFETY
Some Watercolor Paintboxes’ materials contain toxic or flammable substances. Material Safety Data Sheets are available on request. No art materials should be ingested or inhaled.

LIABILITY
Liability cannot be accepted for any damage caused by use of materials supplied by us. Compensation for faulty goods will extend only to the value of the goods purchased from us.
Also we cannot be liable for any losses for your order not arriving on time, although we will do our utmost to ensure that goods do arrive on time and in good condition at all times.

Nuty Yady Pulido

Camilo Segura

Co-Founder & CEO

Watercolor Paintboxes Prototipes a subsidiary of MERCADEO GLOBALIZADO.COM

Advertisements
%d bloggers like this: